Our Policies
We always act with transparency, in accordance with the law, and in the best interests of our Participants, families and community. Below are our policies we stand by.
Complaints handling policy
This policy details the process undertaken by Eagleton Ridge Disability Services on how complaints are handled. All complaints are taken seriously, all people are treated fairly, and all corrective actions are completed in a timely manner.
Download PDFCode of conduct
The purpose of the Eagleton Ridge Disability Services Code of Ethical Conduct is to identify mandatory and other requirements for the conduct of all Eagleton Ridge Disability Services Employees.
Download PDFIncident management policy
This policy defines incidents including serious incidents and incidents which are reportable to the NDIS Quality and Safeguards Commission.
Download PDFNDIS code of conduct
The NDIS Code of Conduct sets the standards for how the organisation carries out provision of NDIS supports and services.
Download PDFPrivacy and confidentiality
This policy ensures we protect and handle personal information in accordance with the NDIS and relevant privacy legislation.
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