Privacy

Website privacy Policy

Information collected by Eagleton Ridge Disability Services Pty Ltd (ERDS) through your use of the Website www.eagletonridge.com.au is governed by this Website Privacy Policy. ERDS also collects and holds information about its residents and prospective residents, employees, customers and service providers. This information is governed by a separate privacy policy or policies. This Website Privacy Policy does not apply to information concerning residents, employees, customers and service providers of ERDS. If you have questions or concerns about the internal privacy policies of ERDS, please contact 02 49871 686.

1. Website Privacy Policy

   1. www.eagletonridge.com.au This Website is operated by Eagleton Ridge Disability Services Pty Ltd, referred to in this privacy policy as “we”, “us”, “our” and similar grammatical forms.
   2. By using this Website, you are accepting the terms of this privacy policy, and you are consenting to our collection, use, disclosure, retention and protection of your personal information as described in this privacy policy.
   3. We appreciate that your privacy is important to you, Eagleton Ridge Disability Services Pty Ltd will continue to protect the personal information you provide us and we will manage your personal information in compliance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
   4. We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.

2. When do we collect information?

   1. We do not automatically collect personal information from you, such as your name, address, phone number, email address or other personally identifiable information about you (personal information). We collect three categories of information when you use our Website:

      1. the personal information you voluntarily provide — that is, we collect personal information with your informed consent;
      2. anonymous non-personal information about how you use our Website; and
      3. “cookie” based information that makes your use of our Website easier by recording your preferences so that when you return to our Website the “cookie” re-loads that information into your web browser.

   2. For example, we will collect personal information from you when you register on our Website, submit a request for information, subscribe to our newsletter, respond to a promotional offer, competition or survey or fill out a form related to any customer service feature operating on our Websites.

3. Why do we need to collect personal information?

   We collect personal information when you volunteer that information in order to receive a service from our Website. The personal information collected on our Websites will be used to provide the services you have requested, such as information about the products and services offered by Eagleton Ridge Disability Services Pty Ltd. Your personal information may be used in order to respond to your question, expression of interest or request for further information you may enter on our Website.

4. What information do we collect?

   1. The type of information we collect from you will depend on what services on our Website that you use. The personal information we may collect includes your name, postal address, email address, telephone numbers and contact details and information for identification purposes.
   2. General information about visits to our Website is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Website are visited, in what order and how often and the previous website visited. The anonymous non-personal information that when collect and analyse in not personal information as described in the Privacy Act.

5. How do we store your information?

   1. We use different technologies and procedures to help protect personal information from unauthorized access, loss, alternation, disclosure or use. Some of the safeguards we use are physical access controls, information firewalls and access authorisation controls to where your personal information is held in data centres. We also use data encryption when personal information is transferred to and from our service providers. Our commitment to data security means:

      1. we have procedures to limit access to personal information within our organisation;
      2. we use security measures and technologies within our organisation to protect your personal information; and
      3. we use service providers that can establish that they have secure controls relating to software security, access security and network security, including where credit card information is being transferred.

6. What use do we make of your personal information?

   1. We may send you information and updates about any other product, service or information that we provide to our customers; in addition we may send you occasional company news and information about other products and services or special promotional offers of our affiliated companies. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.
   2. We may also release your personal information when we believe release is appropriate to comply with the law, enforce our subscription agreements, website policies and terms & conditions, or protect ours or others rights, property, or safety.

7. How can I access the personal information that you collect?

   1. We are happy to provide you with details of personal information held about you. You can request access to, and correction of, the personal information we hold about you.
   2. To access this information, you need to email or write to us using the contact details below.
   3. You can ask us to take reasonable steps to correction any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
   4. If you believe that your personal information has been misused, you can inform us of your complaint by writing to our address and we will attempt to resolve the matter.
      Felicity Smith
      Unit 2 / 35 Sturgeon Street, Raymond Terrace NSW 2324
      02 49871 686
      reception@eagletonridge.com.au
   5. If you are not satisfied with the outcome of your complaint you may refer the matter to the Office of the Australian Information Commissioner (OAIC). Telephone: 1300 363 992.
      enquiries@oaic.gov.au
      OAIC complaints page: http://www.oaic.gov.au/privacy/privacy-complaintsThird party links
      Our Website may include links to websites operated by third parties. We have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our Website and welcome any comment about linked websites.

8. Terms and conditions
   Please also visit our Website Terms of Use insert link when website goes live which sets out the conditions of use and limitations of liability governing the use of our Website.

9. Your consent
   By using our Website, you consent to this privacy policy.

10. Changes to our privacy policy
    If we decide to change this privacy policy, we will post those changes on this page, and update the privacy policy modification date below.